IT Support
How Managed Service saved a client 30 percent on their annual IT bill
Before they introduced ITComplete™
After they introduced ITComplete™
The client was wasting far too much time and money trying to manage and maintain their computer system themselves.
Whenever a problem occurred they’d call a technician. Then they’d wait, sometimes longer than two hours without any assurance that the problem could actually be fixed when the technician finally turned up.
They continually forgot to update their antivirus, and their backups and virus scan were only run when someone was not too busy.
As an added benefit of being on an ITComplete™ plan the client also receives:
- Unlimited free onsite support during business hours
- Discounted project work
- Discounted hardware for new purchases
We introduced a TechCare Managed Service package to suit their needs. This, along with an automated backup solution, means the client can:
- Work on computers that run 30% faster with far less errors as their performance is optimised, analysed and maintained every week
- Enjoy considerable savings in call out fees because we fix 97% of issues remotely
- Effectively combat new threats and security issues because we apply weekly updates to all their workstations and servers
- Feel safe working on ‘clean’ workstations and servers because we monitor and react to their daily virus and scan results
- Take full advantage of unlimited access to a highly skilled team of consultants and engineer
- Control their IT budget because they pay one single fixed monthly fee for all IT Support
Interested in ITComplete™?
Read more about how ITComplete™ can improve your Annual IT Costs More
Client Testimonials
Paul Gamble, MonikaGuys, thanks for making it so easy and affordable to get top quality IT support. Everything is working more smoothly with fewer problems. I love that if there is a problem, where ever I am or what time it is, I can call and have one of your technicians access our network remotely and usually get it fixed right then and there.
(Box Hill)
Narelle Interlandi, Eastern Respiratory ServicesSince changing our IT Support to Intellekt and signing up for your TechCare plan, not only are we spending less on our IT, but now our entire network is managed properly. I feel that I no longer have to worry about that part of the business.
(Ringwood)
Misko Vujnovic, Kelly & Chapman LawyersWe have been using Intellekt for 5 years now and they have always been helpful, responsive and knowledgeable, I would highly recommend their services; the guys at Intellekt are extremely friendly and as a bonus for computer geeks they actually speak in plain English (makes a pleasant change especially if you’ve ever dealt with computer technicians)
(East Bentleigh)
Other Clients
